A claim must be reported within 10 business days of receipt of shipment and 30 days of the invoice date.
Should damage have incurred during freight shipment – If possible, attach a copy of the delivery receipt with the notation about the damage at the time of delivery. Should damage have incurred during parcel shipment, you must provide carrier and tracking information.
Include picture(s) of each item being claimed, clearly showing any damage and why claim is being submitted.
If you’re claiming multiple damaged items, please upload a clear photo showing all affected units. For example, if 3 out of 5 are damaged, include one photo showing the 3 items.
Email claim form and photos to claims@sagebh.comwith the name of your company and “claim” as the subject line. (ex: “123 Furniture Claim”)
Please note that claims are reviewed in the order in which they are received. Sagebrook Home reserves the right to refuse a claim or offer a percentage discount for items deemed saleable.
